1. Website: https://www.gallefacehotel.com
  2. Company/Organization: The Galle Face Hotel 1994
  3. Registered Offices:
  4. EU VAT number: 114128538 7000
  5. Purpose of site: Promotion of the establishment
  6. Webmaster, design, editing, artistic direction: Artrivo (PVT) Ltd
  7. Photography by : The Galle Face Hotel
  8. Web hosting: Artrivo (PVT) Ltd
  9. The site presents:
    • Informative content
    • A collection of personal data online
  10. The material and content provided on the www.gallefacehotel.com is strictly for your personal and non-commercial use only.
  11. The Galle Face Hotel website is published by Galle Face Hotel 1994 (Pvt) Ltd. Access to the Website and use of its content takes place within the framework of the terms of use described below.
  12. Personal data refers to any personal information you may provide The Galle Face Hotel which allows us – directly or indirectly – to identify you as an individual.
  13. Security and Confidentiality: We commit to taking the necessary measures to ensure the confidentiality of the data and prevent its disclosure to unauthorized third parties. In the event of a transfer of data to authorized third parties, we will take appropriate measures to guarantee the security of the transfer.
  14. Each rate, booked at The Galle Face Hotel, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked.
  15. The Galle Face Hotel reserves the right to cancel contracts based on upon incorrect information being displayed in relation to price or service at any point of time.
  16. A valid Credit Card required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property.
  17. No pets allowed.

Cancellation Policies

  1. If you find it necessary to cancel your reservation, the hotel requires an email notification to the Hotel Reservations or Front Office as early as possible, but in any case not later than: From 1st November to 22nd December – 7 days prior to arrival date From 23rd December to 5th January – 14 days prior to arrival date From 6th January to 31st October – 48 hours prior to arrival date
  2. A one night rate will be charged to the company account or guest’s credit card if a cancellation is received by the Hotel Reservations or Front Office less than the days and times specified above.
  3. The same condition as above will apply in the event of a No-Show. “All our rooms are non-smoking. Smoking is permitted in designated areas across the property.”
  4. Galle Face Hotel published check-in time is 2:00 p.m. We will make every effort to accommodate guests arriving prior to the check-in time, however please note that the rooms may not be immediately available.
  5. Published check-out time is 12:00 noon. Please note that late check-out charges will be applied on instances of high occupancy or limited room availability.
  6. Payments to be settled in US Dollars currency for Non-Resident of Sri Lanka, Hotel rate quoted in a foreign currency will be converted into LKR as per the Tourist Hotels Association of Sri Lanka’s exchange rate of the day.
  7. Please note, The Galle Face Hotel will not be liable for any exchange rate losses/gain due to any transactions/refunds processed, irrespective of customer’s credit/debit card currency.
  8. Extra beds will incur a USD 25 charge per bed, per night.

The rate includes complimentary dinner for those guests who are staying on the 24th night (Christmas Eve) or 31st night (New Year’s Eve).

Child Policy:

  1. Children between the ages of 0-4.99, will be considered FOC (stay and meals), with an allowance of up to 02 children sharing room with legal parents or legal guardians.
  2. Children between the ages of 5-11.99, will be charged 50% of the adult meal rate, with an allowance of up to 02 children sharing room with their legal parents or legal guardians.
  3. Children above the ages of 12 will be considered as adults

2 Galle Road, Colombo 3 – SRI LANKA

Tel: +94 11 754 1010
Email: information@gallefacehotel.com

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