Terms and Conditions

Reservations and payments

For all bookings via The Galle Face Hotel website a credit card guarantee or full advance payment for the room reservation request is required at the time of booking. For stays during the period from 20th December to 15th January 100% of the booking amount needs to be paid at the time of booking.If the reservation requires an advance deposit the prepayment is charged to the guest's credit card between the time of booking and the day of arrival.

This website accepts payments in United States Dollars (US$) only,

Please note The Galle Face Hotel will not be liable for any exchange rate losses/gain due to any transactions/refunds processed, irrespective of customer’s credit/debit card currency.

Room rates

Room rates are exclusive of service charge and applicable government taxes.

Default Cancellation Policy:

  1. If the booking is cancelled or modified, 2 days prior to the date of arrival, no fee will be charged this is only applicable to fully flexible bookings. Please note any bank charges or transaction fees will be borne by the guest.
  2. If you do not utilise your reservation (no-show) or fail to cancel prior to the stipulated time period, no refund will be granted.
  3. For cancellations within the stipulated time period, please complete the cancellation request form (Insert link) and submit it to reservations@gallefacehotel.net.

Peak Period Cancellation Policy (20th December – 15th January)

Neither amendments nor cancellations can be made: reservations made are non-transferable. If cancelled or amended 100% of the total stay will be charged, including any applicable bank charges or transfer fees. This applies to all bookings, either for adults or children.

Child Policy

  1. Children between the ages of 0-5, will be considered Free of Charge (stay and meals), with an allowance of up to 02 children sharing room with legal parents or legal guardians.
  2. Children between the ages of 5-12, will be charged 50% of the adult meal rate, with an allowance of up to 02 children sharing room with their legal parents or legal guardians.
  3. Children above the ages of 12 will be considered as adults

Terms and Conditions of use

This website is owned and operated by The Galle Face Hotel a company duly incorporated under the company laws of Sri Lanka, having its registered office at 327 Union Place, Colombo 02, Sri Lanka.

By accessing and using this website, you agree to be bound by the terms and conditions of use, set out herein below. The attached terms of online reservations will apply, when you make your reservations online and shall form part and parcel of this Agreement.


You may use this website in accordance with these terms and conditions for lawful and proper purposes complying with all applicable laws, regulations and codes of practice in Sri Lanka or other jurisdictions from which you are accessing the Web Site.

In particular, you agree:

  1. You will not to post, transmit or disseminate any information via this Web Site which is or may be harmful, obscene or otherwise illegal.
  2. Use this website in a manner which causes or may cause infringement of the rights of another.
  3. Use any software, routine, procedure or device to interfere or attempt to interfere with the operation or functionality of this website including but not limited to making available corrupt data, viruses via whatever means or interfere with its availability to others.
  4. Deface, alter or interfere with the look and feel of this website or underlying software code.
    Take any action that imposes an unreasonable or disproportionately large load on the website or related infrastructure.
  5. Obtain or attempt to obtain unauthorized access by whatsoever means to any of our networks.

Where The Galle Face Hotel believe in its absolute discretion that you are in breach of any of these terms and conditions, without prejudice to any of our rights at law or otherwise, we reserve the right to deny you access to this website.


All trademarks, service marks, copyright, database rights, and other intellectual property rights in materials on this website as well as the organization and layout of this Web Site together with the underlying software belong to The Galle Face Hotel or its licensors. The trade mark, service mark and logos of The Galle Face Hotel and its licensors must not be used, modified or adapted in any way without the prior written authorization. The material on this Web Site and the underlying software codes may not be copied, modified, altered, published, broadcast, distributed, linked to another website, sold or transferred whole or in part without an express written permission. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.


This website has been compiled in good faith by The Galle Face Hotel. No representation is made or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information is free of bugs, viruses, worms, trojan horses or other harmful components.

To the maximum extent permitted by law, The Galle Face Hotel disclaims all implied warranties with regard to information, products, services and material provided through this website. All such information, products, services and materials are provided “as is” and “as available” without warranty of any kind.

This website may contain links to websites operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. The Galle Face Hotel’s inclusion of links to other websites does not imply any endorsement of the material on such websites and The Galle Face Hotel accepts no liability for their contents.

By accessing this website you agree that The Galle Face Hotel will not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this website, including information and material contained in it, from your access of other material on the internet via web links from this Web Site, delay or inability to use this website or the availability and utility of the products and services.

You further agree to indemnify, hold The Galle Face Hotel harmless from and covenant not to sue The Galle Face Hotel for any claims based on using this website.


The Galle Face Hotel may make improvements and/or changes in the products, services and prices described in this website at anytime without notice. Changes are periodically made to the Web Site. The Galle Face Hotel may amend these terms by posting the amended terms on this website. Continued use of this website following such changes shall constitute your acceptance of such changes.


You represent you are of sufficient legal age to use this website and you possess the legal right and ability to enter into this Agreement and use this site in accordance with all of the applicable terms and conditions and create binding legal obligations for any liability you may incur as a result of the use of this website under your name or account including, without limitation, all use of your account by others including minors living with you.


The Galle Face Hotel is using a secured website for transaction of personal data communicated. We do not capture personal information without your knowledge or your permission. You will only be asked to provide personal information when you are taking advantage of this site’s interactive products and services.


The Galle Face Hotel is free to use, reproduce, disclose and or distribute the information, ideas, know-how in your feedback to others without limitation and for any purpose whatsoever.


This Agreement constitutes the entire terms governing your access to dealings with and use of this website. Separate arrangements may attach to products or services you obtain, purchase or use from the site. You can find details of these terms under those particular products or services, or from the service providers.


The laws of the Democratic Socialist Republic of Sri Lanka govern the use of this website and you irrevocably submit to the non exclusive jurisdiction of the courts of Sri Lanka. The Galle Face Hotel reserves the right to bring proceedings against you in the country of your residence.

The Principles of Data Protection

The Galle Face Hotel takes the protection of your privacy and your personal data seriously. We would therefore like to explain what data we collect, what we use it for and how we protect your data. These data protection principles do not apply to websites that may be accessed by clicking on hyperlinks on main web pages.

General information on data protection and the purpose of data storage

What data do we collect?


Whenever you make a hotel reservation using The Galle Face Hotel website, we collect the data that we require to make the reservation, particularly your name, telephone number and e-mail address (“contact details”), as well as your arrival and departure dates, the name of the hotel and the type of room reserved (“reservation details”).


General questions may be addressed to us using the Contact field. In order to be able to process your enquiries, we collect your contact details. This data is deleted again once the enquiry has been dealt with.

Who gets my data?

Whenever you make a reservation using The Galle Face Hotel website, your reservation details are passed onto your chosen The Galle Face Hotel to enable the reservation to be made. Apart from this, your data is not passed on to any third parties. Under no circumstances will The Galle Face Hotel Web Site sell or lend out your contact details. In exceptional circumstances, legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations.

Information on data protection

How secure is my data on The Galle Face Hotel website database?

We apply The Galle Face Hotel Web Site’s strict safety standards for our database and Internet server in order to provide effective protection against loss, misuse, divulgence, alteration and deletion of, and unauthorized access to your data.


What are cookies?

Cookies are small pieces of information your browser stores on your computer’s hard disk. They simplify information by automatically calling up frequently used data on sites you have already visited. You can set your computer to not store any cookies on your computer. However, this may prevent being able to use some of the functions on The Galle Face Hotel website.


You may ask to see your stored personal data at any time. You also have the right to correct, delete or (in the case of incorrect data) bar such data. Contact details should be amended under The Galle Face Hotel website. However, contractual and/or legal regulations, particularly those relating to accounting and payment, may prevent certain data from being deleted.

Online Reservations


1. Scope:

These General Terms & Conditions apply to reservations made personally using The Galle Face Hotel website hotel reservation system.

2. Currency Conversion Policy

This website accepts payments in United States Dollars (US$) only.

Please note that neither The Galle Face Hotel nor the Hotel owning Company it represents on this website will be liable for any exchange rate losses/gain due to any transactions/refunds processed, irrespective of customer’s credit/debit card currency.

2 Galle Road, Colombo 3, Sri Lanka

Tel: +(94) 11 254 1010 / Fax: +(94) 11 254 1072

© 2017 Galle Face Hotel. All rights reserved. By : 230 interactive